Call Quality Evaluation Form

Hi! This is Ms. Lipika. I am new to this site. I am a Team Leader in a BPO and I am looking for a simple and straightforward call quality evaluation form. My department is an outbound call center wherein we make calls to customers and try to get them interested ...

It would immensely help to give a reply if you could state whether you are a student or employee and what the evaluation is about and its purpose. Have a nice day.@freedom:> Dears,> > Can you provide me with an evaluation form on fatal and non-fatal style?> > Re...

Hello,I am posting this for the second time. I work in an international call center and am in search of a quality evaluation form. I would like to include parameters such as convincing ability, presenting skills, opening call, closing call, wrap-up time, voice m...

I need a Quality Scorecard for the Survey Process. Can someone help me with all aspects like Process Knowledge, V/A?

Please search the web; you will find many ideas for framing one. For example, I found a lot of ideas at [https://www.talkdesk.com/blog/sample-call-center-call-scoring-evaluation-form-items/](https://www.talkdesk.com/blog/sample-call-center-call-scoring-evaluatio...

Hi there,I have attached a call monitoring form that I am using in my call center, and it has made a huge difference.Hope this is helpful.

Hi, I'm looking for a self-evaluation type of form for call center agents. Also, a progress tracking sheet. Is anyone else doing this? Would you mind sharing?

Hi all,I am new to this forum. I designed a quality monitoring program for my call center. Now, I need to put the questions into an Excel spreadsheet and be able to produce a scorecard for our managers for our techs. I have 5 key point indicators (greeting, intr...