Bpo Call Center Ppt
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My suggestion is "Forget terminologies". Outsourcing is something as familiar as your part-time maid or CA filing annual returns - one tends to outsource non-core jobs based on price factors to others. COPC ver 3.3 Gold doesn't make any such differentiation in p...
Hi,A call center is an example of a type of a BPO (Business Process Outsourcing) unit. Call centers are those where telephone calls are being handled, which may be inbound (called by customers for getting information about a product) or outbound (employees of th...
Hi everyone,Please tell me the exact difference between a BPO and a call centre.
Hello all,I am working at India's leading automobile company's dealership. At the time of the interview, they offered me a position as a Customer Relationship Manager, whose job profile is related to after-sales customer relationship, handling their concerns, an...
Hi All,After the successful discussion about the topic of “IT Experience is a must for a HR Professional to join IT sector”, I would like to initiate a new topic for a discussion about Call centre and BPOs.I was thinking about this topic for quite some time, as ...
Hi all,I was just checking some sites and finally came across this blog. To get straight to the point, I come from a BPO background. I started my job with a salary of 5346 during Durga Puja in 2009, taking inbound calls for a US process. I was later promoted fro...
Hi all,What happened to the group here, yaar? I was expecting a hot discussion on this topic, but so far no response. Even people from the call centre are not ready to defend themselves or accept the fact.Regards,Umesh S.
Hi All,I appreciate your views on call center & BPS growth but i dont think u guys are entirely correct.First,there is growth in a call center..In less than a year, you can be supervisors, few months after,a team leader and than a manager,than a senior manager,G...
Great PPT. Excellent knowledge.Please send as much information as you can for the same. Anything related to licensing and legal issues will be helpful.Thank you,Niraj
Help required for a new small domestic call center/BPO?Hi, I am planning to open an outbound/inbound call center in Gwalior or Delhi, depending on the project. Can anyone provide me with work or a project for the call center? It may be a telemarketing project as...