Communication Matrix

Dear Vid,You can follow the method in my previous message. First, you group the employees based on their nature of work and the challenges involved (level of difficulty). For example, trainer, team leader, call center agent, senior agent, etc. Also, based on the...

Hi, thanks for the response. So glad to see so many responses.I'm working for a council in the UK. They have a call centre where call centre agents take calls from local residents regarding rubbish collection, noise nuisance, road safety, community hall bookings...

Hi Rajashree,That's great to know. Could you direct us to sources where perhaps one could learn about the structural matrix (benchmark matrix for any industry) as well as the industry-specific matrix? Please do share.Thank you.Best wishes,Nad

Which industry are you referring to? Software has its own. And so on…Cheers,RajashreeDirectorXLRI, Singapore

I want some information on skills matrix. Please help.Hi, thanks for the response… So glad to see so many responses...I have actually no idea what a skills matrix is and how it is used, and what are the advantages and disadvantages. I would be most grateful if s...

Skill matrix actually depends on the job to be done. It is a chart based on the job requirements. You can create it by sitting with the concerned managers. The simple skills table will have "skills" in the columns and "posts" in the rows.For example, if you have...

Hi,Can anyone suggest some books to help me gain in-depth knowledge of "skill matrix"?Regards,Andal.R