Customer Satisfaction PPT

Dear Sameer,What we are doing in our organization is that quarterly we are going ahead with the Employee Satisfaction Tracking System (ESTS) and once a year with the Employee Satisfaction Survey (ESS).In this questionnaire, all questions center around three head...

Hi,I guess customer satisfaction index is maintained by Marketing/QA department and also the customer support department. So, I don't think it's the job of HR to maintain the customer satisfaction index. As far as employee satisfaction index is concerned, it's 1...

Dear Mates,Can anyone help me in understanding:1\. Employee Satisfaction Index2\. Customer Satisfaction Index3\. Questionnaire to find the level of both4\. How to go about it?Regards,Sameer

Hi, this is Vikas Garg. I am pursuing an MBA and need a project report on the effect of employee satisfaction on their performance. So, you are requested to kindly send it to my email ID.Thank you,Vikas GargMBA Inc.Panipat (Haryana)

Hi there!As I am new in this area, could you give me some light on what you call the ESTS? How is it different from the usual employee satisfaction survey?Thanks, Isabel :roll:

Hi Ukmitra. This is for my workplace. With the current system being followed, the "Voice of Customer" is not reflected anywhere, and the ratings are dependent on the number of employees in the department. There seem to be some similar gaps which I am trying to i...

Hi TJ,It seems to me this is a project-related question; please correct me if I have got that wrong. If work-related challenge, please elaborate?Ukmitra