Excel Template Call Monitoring

Hi guys,Does anybody have the original Mary Gober call listening sheet? I don't want to use it exclusively, but I would like to get an idea of the key points of interest to listen out for. Please email me at Bmanashe@gmail.com if you have the info!Cheers,Ben

Thank you, Karthik, for the prompt response. I also wanted to check if there is a rubric that you have in place to be able to score agents appropriately.Thanks again,Karuna

Hi Karuna,I've attached a copy of a Rubric template. Hope you find it useful.Any queries can be posted back.Cheers,Karthik Ghali

Hi Karuna,I've attached a copy of the agent evaluation sheet. It can be used for both inbound and outbound calls. Hope you find it useful.Cheers,Karthik Ghali

Morning People,Would it be possible for me to get a copy of a call monitoring scoresheet (with elements)? This is for an inbound sales environment.Thank you very much.Cheers

Dear ajeet mishra,Would it be possible for me to get a copy of a call monitoring scoresheet (with elements)? This is for an inbound sales environment.Once you get it, please email me as well as I am also seeking the same thing. My email address is ajeet.mishra@h...

To create an automated Excel call monitoring report with a summary and month-end scores for 15 agents, follow these steps:**Setting Up the Excel Sheet**1\. Open a new Excel workbook and create a sheet for your call monitoring report.2\. Label the columns with he...